Author Topic: Forum down?!  (Read 8855 times)

Jim (Chairman)

  • Administrator
  • Member
  • *
  • Posts: 263
  • Engineer & Adventurer
    • View Profile
    • Jim Mchughs Photo Gallery - now with less duplicates!
Forum down?!
« on: 29/06/2014, 07:41:10 AM »
Chris & Danny,
 
I monitor the Greenacres forum (http://www.greenacresmac.co.uk/Forum/) all day while at work for new posts.
 
On Wednesday 25th June and today, Friday 27th June the Forum would not load on any of my PCs, either at work or at home.

Using any browser, working internet connections etc etc. I'm an IT Manager and have checked that all other websites are working fine.
 
Today (Friday) the browser just "spins" and eventually "loads" a totally blank page with absolutely no HTML source.
 
The website pings OK and replies on IP Address 66.96.147.166
 
On Wednesday the outage lasted about one hour, today it stopped working at about 11:30(?) Friday and has lasted until sometime on Saturday night / Sunday morning.
 
Just wanted to let you know in-case it shows some underlying hosting or capacity issue.
 
What worries me is that quite a few guys took the "How to join the Greenacres Forum" help leaflet I knocked up last Wednesday night. I don't want their first experience of the forum to be problematic. It might put them off if it doesn't load...
 
If you need any help testing, monitoring or resolving the issue, let me know as I have many, many internet tools...
 
Cheers!
 
Jim
« Last Edit: 29/06/2014, 07:42:45 AM by Jim Mchugh »
Building Winter 2015: Wiggo, Alliance (rebuild), Mini Whizzza (66% reduced plan), Foamie Spitfire (rebuild), SebArt Sukhoi SU-29 60E (rebuild)

Chairman

  • Administrator
  • Member
  • *
  • Posts: 133
    • View Profile
Re: Forum down?!
« Reply #1 on: 29/06/2014, 09:58:57 AM »
Hi Jim

I have notifications set up for every topic so don't tend to spend my time looking in over and over again just to find no posts. I'm afraid my time is far too valuable for that.

My attention was brought to the issues by another member who emailed me when he had difficulties, i.e. he was getting just the blank page.
Even though this was on a Saturday, after I'd been up through the night on an airport trip, I spent a while looking at it and then put in a problem case with out hosts.
Within an hour they had come back to me saying that something had corrupted the files in the forum and that they had restored a backup.
Everything is now working again fine.

They didn't say what may have caused this, whether it be someone malicious from the other side of the world, or just a fault at their end. But the result is good. I can't think of any posts that are missing so the backup must have been pretty recent.

If you want to help, just let me know next time you see an issue.
It's very very rare that there are any issues like this with the hosts we use and TBH the forum is used so little that it's really no big deal.

Chris

Chairman

  • Administrator
  • Member
  • *
  • Posts: 133
    • View Profile
Re: Forum down?!
« Reply #2 on: 29/06/2014, 10:28:35 AM »
Further update, having upgraded to the latest version of the forum software only a week ago. I've jut found what they call an "Important update" so I've installed that.
The reason quoted for requiring this update, is "solves instability issues".
I guess that may well answer why we've had a problem in the last few days.

Fingers crossed that this puts things right.